Refund policy

Shrnm Return, Refund & Shipping Policy

At Shrnm, we believe that luxury bedding should not only provide ultimate comfort but also offer an exceptional experience. We understand that making the perfect choice is important, and we’re here to ensure you feel confident in your purchase. Below are the details of our Return, Refund, and Shipping Policy to make your experience as seamless and satisfying as possible.

1. Order Cancellation

  • Policy: We understand that sometimes plans change. If you wish to cancel your order, please contact us at info@shrnm.in as soon as possible. We can process cancellations as long as the order has not yet been shipped. Once an order has been dispatched, we unfortunately can’t cancel it.

  • Refund: If we do cancel an order (due to insufficient stock or quality concerns), we will issue a full refund to the original payment method within 7-10 business days.

2. Non-Returnable Items

  • Policy: Due to the nature of our luxury bedding and hygiene standards, we are unable to accept returns or exchanges on items that have been opened or used, including products that are removed from their original packaging.

  • Action: Products that remain unused, unwashed, and in their original  bag packaging are eligible for return or exchange, ensuring the highest standards of hygiene and quality.

3. Conditions for Replacement

  • Policy: We want you to be delighted with every purchase. If you receive an item that is damaged, the wrong size or colour, or in faulty packaging, we will be more than happy to arrange a replacement.

  • Action: Please get in touch with us at info@shrnm.in within 3 days of receiving your order. Kindly include a brief description and photographs of the product in question.

  • Replacement Process: Once your request is verified, we will issue a replacement within 7-10 business days. If we’re unable to provide a replacement, a full refund will be issued.

4. Quality Assurance

  • Policy: We carefully craft every product with the finest materials. However, please note that natural textiles like cotton, linen, and wool are subject to slight variations in texture, colour, and pattern. These are part of the natural beauty and authenticity of the materials and do not constitute defects.

  • Action: The colour of the product may also appear slightly different from the images due to lighting or monitor settings. We hope you’ll appreciate the subtle variations that make each product unique.

5. Delivery Failures

  • Policy: If the delivery attempts fail and the package is unclaimed after 3 delivery attempts, the package will be considered refused by the recipient, and we will be unable to process a refund.

  • Action: Please ensure that the correct shipping address is provided and that someone is available to receive your order during the delivery window.

6. Sale Products

  • Policy: Products purchased during a sale or discount period are final sale and cannot be returned or exchanged, except in cases of damage or defect.

  • Action: Please review your order carefully during the sale period, as these items cannot be exchanged or returned once the purchase is complete.

7. International Orders

  • Policy: For international deliveries, shipping costs and return policies may vary based on the country of delivery. We want to ensure that you have all the necessary information before purchasing.

  • Action: Please reach out to us at info@shrnm.in for detailed shipping costs, timelines, and return policies specific to your region.

8. Customisation

  • Policy: Many of our bedding products can be customized to your preference at an additional cost. These customizations are carefully made to fit your needs, and as such, customized products are non-returnable and non-exchangeable.

  • Action: Please double-check your customisation details before placing your order. If there are any issues with the customisation or a defect, we’ll work with you to resolve it promptly.

9. Feedback

  • Policy: At Shrnm, we truly value your thoughts and feedback. Your satisfaction is at the heart of everything we do.

  • Action: If you have any comments, suggestions, or concerns, please don’t hesitate to reach out to us at info@shrnm.in. We are always here to listen and improve your experience with us.

How to Contact Us:

If you have any questions or need assistance with your order, our friendly customer service team is here to help. You can reach us at info@shrnm.in or call us at +91 9990077829